Terms of service
Fenélle Terms of Service
Effective Date: May 2026
This website is operated by Fenélle. Throughout the site, the terms “we”, “us” and “our” refer to Fenélle. By visiting our site and/or purchasing from us, you agree to be bound by the following Terms of Service (“Terms”), including any additional policies referenced herein.
Please read these Terms carefully before using our website or placing an order.
1. General Conditions
We reserve the right to refuse service to anyone for any reason at any time.
You agree not to use our products or services for any illegal or unauthorised purpose. You must not transmit any worms, viruses, or any code of a destructive nature.
A breach or violation of any of the Terms will result in immediate termination of services.
2. Accuracy of Information
We take care to ensure all product descriptions, pricing, and information on this site are accurate. However, we are not responsible for:
- Minor errors or inaccuracies
- Outdated information
- Typographical mistakes
We reserve the right to correct errors and update information at any time without prior notice.
3. Products & Availability
All products are subject to availability. We reserve the right to:
- Limit quantities sold
- Discontinue any product at any time
- Change product pricing without notice
We make every effort to display product colours and details accurately, but we cannot guarantee your screen will display them exactly.
4. Orders & Payments
By placing an order, you agree that:
- All information provided is accurate and complete
- You are authorised to use the selected payment method
- We reserve the right to cancel or refuse any order at our discretion
Orders are only confirmed once payment has been successfully processed.
5. Shipping & Delivery
Delivery times are estimates only and may vary depending on location and courier delays.
Fenélle is not responsible for delays caused by postal services or events outside our control once an order has been dispatched.
Shipping costs and delivery options are displayed at checkout.
6. Returns & Refunds
Our Returns & Refund Policy applies to all purchases. Please refer to that policy for full details.
By purchasing from Fenélle, you agree to the conditions outlined in our Returns & Refund Policy, including hygiene restrictions on hair extensions.
7. Intellectual Property
All content on this site, including but not limited to:
- Product imagery
- Branding
- Logos
- Website design
- Text and graphics
are the intellectual property of Fenélle and may not be used, reproduced, or distributed without written permission.
8. Limitation of Liability
Fenélle shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
We do not guarantee that use of our services will be uninterrupted, timely, secure, or error-free.
9. Personal Information
Your submission of personal information through the store is governed by our Privacy Policy.
We take reasonable steps to protect your data but cannot guarantee absolute security of information transmitted online.
10. Changes to Terms
We reserve the right to update, change or replace any part of these Terms at any time. It is your responsibility to check this page periodically for updates.
Continued use of our website after changes are posted constitutes acceptance of those changes.
11. Contact Information
Questions about the Terms of Service should be sent to: